The Cintelis Value Ladder
Start with our required Discovery Assessment, then choose your path. All packages include basic monitoring and support.
We evaluate your current IT estate, uncover risk, and deliver a tailored roadmap to safe, reliable operations.
- IT infrastructure review
- Security vulnerability scan
- Tailored recommendations report
- 30-minute strategy consultation
Basic IT management with security essentials. Perfect for businesses with up to 10 employees.
- Help desk support (9am-5pm weekdays)
- Basic firewall & antivirus management
- System updates & patch management
- Email security & spam filtering
- Weekly backup verification
Enhanced cybersecurity protection for businesses handling sensitive data or with compliance requirements.
- All features from Essential IT Support
- Advanced threat detection & response
- Endpoint detection and response (EDR)
- Multi-factor authentication setup
- Security awareness training platform
- Monthly security reports
Complete IT management with premium security features. For businesses with 10-50 employees.
- All features from Advanced Security
- Proactive network monitoring 24/7
- Cloud infrastructure management
- Dedicated account manager
- Incident response guarantee (4hrs)
- Quarterly security audits
Become a priority client with full IT outsourcing and strategic technology partnership.
- All features from Comprehensive package
- Unlimited support requests
- Strategic IT planning & budgeting
- Vendor management
- Business continuity planning
- Quarterly business reviews
Add-on Services
Customize your package with these optional add-ons. Mix and match to create your perfect solution.
One-time assistance migrating your systems to cloud platforms (Azure, AWS, Google Cloud).
Round-the-clock monitoring of your critical systems with immediate alerting for any issues.
Monthly security awareness training modules and simulated phishing tests for your team.
Automated backups with guaranteed recovery time objectives (RTO) and regular testing.
Help meeting industry compliance standards (Australian Government's Essential 8, ISO27001, SOC2, HIPAA, GDPR).
Secure management of company and employee mobile devices (phones, tablets, laptops). Price is per employee per month. Up to 10 employees (up to 3 devices per employee).
These are the additional support hours for your IT support and cybersecurity needs.
Professional deployment of Microsoft 365 Copilot with security & compliance controls for one user.
Your Custom Bundle
Selected Items
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All prices shown exclude GST. Monthly fees billed in advance.
Who is this for?
Professional Services
You handle sensitive client information and momentum-critical workflows, so trustworthiness and response time matter.
Recommended: Advanced Security + Compliance add-on
Legal Practice
Modernise legal collaboration and digital evidence workflows with end-to-end encrypted Secure Legal Practice Platform.
Small Retail Business
You need reliable IT support and basic security to protect customer payment data.
Recommended: Essential IT Support + Backup add-on
Healthcare Practice
You handle sensitive patient data and need compliance with privacy regulations.
Recommended: Advanced Security + Compliance add-on
Microsoft 365 Business
You use Microsoft 365 and want to deploy Copilot with enterprise-grade security.
Recommended: Advanced Security + Copilot Deployment